WordPress Website Management

Site Management

SiteTrustee employs a top tier hosting platform that is optimized for WordPress. Uptime average is 99.9%.

Sites are monitored 24/7/365. SiteTrustee techs will know if the site goes down or is impacted by malware or hacks. Core and Plugin updates are handled immediately. Backups are run daily.

BASIC Site Monitoring

BASIC Monitoring      $29/month

This plan is for businesses that like their host or don’t want to move their site, but would like for SiteTrustee to provide monitoring of their site. *It does not include website hosting or website management.

  • Monitoring
    • Security Check detects and reports malware
    • Performance Check - Tests website speed
    • Uptime Monitoring - notifications when site goes down
    • Vulnerability Updates - This check brings real time information about plugins that are vulnerable so they can be addressed.
  • Security
    • Daily off-site backup storage
    • Weekly Automated WordPress core, plugins and theme updates.  (Premium subscriptions are client’s responsibility to maintain)
  • Reporting
    • Monthly activity reports of automatic updates made to the site
    • Monthly broken links report

Actions Included

Not Included

  • 500 (server) errors investigated and cause reported to the reseller
  • If the site fails to load (white screen), the site will be restored from backup and the reseller will be notified
  • Troubleshooting cause of white screen (site load failure)
  • Research, update, reconfiguration of plugins to determine root cause of error
  • Replacement of vulnerable plugins
  • Fixing broken links
  • Site management 
  • Site hosting

Site Monitoring clients qualify for a discounted hourly rate for service.  See the rates page for details. 

External Hosting Options

Service Level Agreement: Basic Monitoring

    Urgent (site down or hacked)    8-hr. response

STANDARD WordPress Management & Hosting

STANDARD WordPress Management & Hosting   

This plan is for businesses that their website will incur live transactions or interactions (whether sales, scheduling or lead generation.

Select level based on local storage, visitor and bandwidth usage limits

Server
Type
Local Storage Limit Visitor Limit
(monthly)
Bandwidth Limit (monthly) Monthly Cost
Shared 10 Gb 25K 50 Gb $99/month
Dedicated 25 Gb 100K 1 Tb $125/month
Dedicated 55 Gb 400K 2 Tb $155/month

*Local storage must be sufficient to store website files and one full backup.

  • Managed Hosting
    • WordPress-optimized managed cloud server
    • Let’s encrypt SSL certificate
    • Choose server (above) based on site requirements
  • Performance
    • Content Delivery Network
    • Advanced Caching
    • Security
  • Monitoring
    • Automatic malware scan and removal
    • Performance Check - Test speed of page load
    • Uptime Monitoring
    • Vulnerability Updates - This check brings real time information about plugins that are vulnerable so they can be addressed.
    • Quarterly Preventive Maintenance Checks & Services (PMCS) Review
    • Monthly broken link monitoring
  • Security
    • Manual WordPress core, plugins and theme updates as needed.
    • Plugin-based website firewall
    • Daily off-site backup storage
  • Troubleshooting
    • Investigate server errors and website errors
  • Reporting
    • Monthly activity reports of any updates made to the site.
    • Monthly maintenance log of issues we resolved as part of the Standard Management Plan
  • Website Support
Resolution Included Not Included
  • Site doesn’t load:  white screen
  • Image or text block is not showing up
  • Slider stops sliding
  • A popup doesn’t pop
  • Site is defaced by hacker
  • Broken links (internal)
  • Text corrections or changes
  • Changing a product listing
  • Adding a page
  • Adding a plugin
  • Adding or changing an image
  • Replacement of vulnerable plug-ins
  • Troubleshooting mobile display issues

If site updates or enhancements (including loading new plug-ins) are desired, Standard Management clients qualify for a discounted rate.  See the rates page for details.

Service Level Agreement: Standard WP Management & Hosting

Urgent (site down or hacked)    4-hr. response        High (site element not working correctly)    4-hr. response / 2-day resolution

STANDARD + eCOMMERCE WP Management & Hosting   

Select level based on local storage, visitor and bandwidth usage limits

Server
Type

Local Storage Limit

Visitor Limit
(monthly)

Bandwidth Limit (monthly)

Monthly Cost

Dedicated

55 Gb

400K 

2 Tb 

$210/month

Dedicated

80 Gb

1M 

3 Tb 

$260/month

*Local storage must be sufficient to store website files and one full backup.
This plan is for businesses that need their websites to be up and running smoothly and have e-commerce functionality such as WooCommerce or GiveWP.  

  • Managed Hosting
    • WordPress-optimized managed cloud server
    • Let’s Encrypt SSL certificate
    • Choose server (above) based on site requirements
  • Performance
    • Content Delivery Network
    • Advanced Caching 
    • Security
  • Monitoring
    • Automatic malware scan and removal
    • Performance Check - Test speed of page load
    • Uptime Monitoring
    • Vulnerability Updates - This check brings real time information about plugins that are vulnerable so they can be addressed.
    • Quarterly Preventive Maintenance Checks & Services (PMCS) Review
    • Monthly broken link monitoring
  • Security
    • Manual WordPress core, plugins and theme updates as needed.
    • Plugin-based website firewall
    • Daily off-site backup storage
  • Troubleshooting
    • Investigate server errors and website errors
  • Reporting
    • Monthly activity reports of any updates made to the site.
    • Monthly maintenance log of issues we resolved as part of the Standard +eCommerce Management Plan
  • Website Support

STANDARD + eCOMMERCE WordPress Management & Hosting  

Included

Not Included

  • Site doesn’t load:  white screen
  • Image or text block is not showing up
  • Slider stops sliding
  • A popup doesn’t pop
  • Site is defaced by hacker
  • Products don’t load
  • Text corrections or changes
  • Changing a product listing
  • Changing a product price
  • Adding a coupon or discount code
  • Adding a page
  • Adding a plugin
  • Adding or changing an image
  • Replacement of vulnerable plug-ins
  • Troubleshooting payment issues
  • Troubleshooting mobile display issues
If site updates, product updates or enhancements (including loading and configuring new plug-ins) are desired, Standard +eCommerce Management clients qualify for discounted hourly rates.  See the rates page for details. 

 

Service Level Agreement: Standard + eCommerce WP Mgmt & Hosting

    Urgent (site down or hacked)    4-hr. response        High (site element not working correctly)    4-hr. response / 2-day resolution

 

Discounted Service Rates for SiteTrustee Clients

 

Site Support Services

Basic Monitoring
Client Rate

Standard Management
Client Rate

Technical Tasks:
Install & troubleshoot plugins, theme questions, CSS changes
Ad hoc rate $150

$125/hour

$95/hour

Webmaster Strategy & Consulting Support:
Analytics review, UX/UI recommendations, Conversion insights
Ad hoc rate $175

$150/hour

$125/hour

Content & Image Changes:
Administrative
Ad hoc rate $75

$60/hour

$50/hour

Please see the Service Level Agreement Response Times for standard turnarounds on issues.
If clients require same-day or after-hours updates, there will be a 40% surcharge to the discounted rate.
There is a one-hour minimum.

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